Emergency Medical Services
At Bates County Memorial Hospital, the Emergency Medical Services Department is open 24 hours a day, seven days a week, and is staffed with qualified ambulance, nursing and physician health care professionals. The Emergency Services Department sees more than 8,000 patients each year.
The Bates County Memorial Hospital Emergency Medical Services staff is trained to provide a full range of medical care for patients of all ages with all types of medical problems, from minor illnesses to life-threatening emergencies. The doctors, medics and nursing staff are supported by a full complement of ancillary services, including a decontamination tent and air medical services transport.
What should I expect from a visit to the Emergency Department?
The Emergency Department (ED) at Bates County Memorial Hospital (BCMH) provides care for your illness or injury 24 hours a day. The ED is here to stabilize acute, sudden injury or illness. Chronic health-care issues are best managed by your primary health-care provider.
Physicians, Registered Nurses and Paramedics, all with advance emergency training and certifications, provide your care in the ED. Qualified physicians are contracted to provide service in the ED. Resources and equipment specific to the need of the emergency patient are available here. All patients presenting will receive a medical stabilizing exam and stabilizing treatment.
What to expect upon arrival.
Most ED patients are immediately taken to a room on their arrival. During times of high volume or acuity, patients are triaged to determine the priority in which they are seen and may be asked to wait in the ED lobby. The wait for an emergency physician will vary depending on volume and acuity or seriousness of the condition. The average ED wait time is measured continuously at BCMH and is considerably shorter than the national average, so we encourage you to wait. If you choose to leave at any time during your care, please let your nurse know.
Why am I waiting after I get in a room?
After the physician sees you, he may order testing and treatment to include laboratory, radiology and respiratory care. Many of these tests have a defined time period that is required to complete and be returned in order for the physician to review. Following stabilizing treatment, you may be discharged, admitted or transferred. Discharge instructions will be provided and may include prescriptions to be filled or a need for follow-up care. We encourage all discharged patients to make a time to see your primary health-care provider soon, following discharge – this is very important to your on-going health care.
BCMH provides paramedic (advanced life support) ambulance service to the residents of Bates County. On occasion, we utilize third parties to assist with patient transports, including air and ground ambulance services. To request an ambulance in an emergency, you may call 911 or our direct emergency line; 660-200-7070.
If you need to speak with a member of our Emergency Services Department team, please call 660-200-7050. (TDD/TTY 660-200-7089).
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