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Qualified applicants FAX, Email or mail resume and application to:

Bates County Memorial Hospital
Att: Human Resources
P.O. Box 370
Butler Mo 64730

FAX: 660-200-7004

Secure Email



It is the policy of Bates County Memorial Hospital to provide equal employment for all qualified individuals; to prohibit discrimination of employment because of race, color, creed, religion, marital status, sex, ancestry, national origin, age, medical condition, or disability. Equal opportunities apply to every aspect of Bates County Memorial Hospital’s employment policies and practices.

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     Standards of Behavior



Statement of Purpose

  • To be the employer of choice for Bates County and surrounding area.
  • To provide an excellent environment for staff to work.
  • To serve our patients with excellence.
  • To demonstrate caring to our patients by solving issues.
  • To represent our hospital in a positive manner.

General Etiquette

  1. I will treat everyone as I want to be treated (use the Golden Rule).
  2. I will display a positive attitude – attitude is contagious.
  3. Patients are not an interruption of my work – they are the reason I am here.
  4. I will abide by our Personnel Policies and Procedures.


  1. I will acknowledge everyone by introducing myself and my department when giving care to a patient.
    1. Smile
    2. Make eye contact
    3. Verbally greet
  2. I will offer assistance to people who appear to be in need.
  3. I will always strive to meet customers needs by using HEAL:

H:    Hear them out

E:    Empathize

A:    Apologize 

L:     Leap into action to solve the problem

4. I will make sure all patients, families and visitors are comfortable.  Ask “What can I do to make you comfortable?”

5. I will take personal responsibility to ensure that issues and requests are resolved.  I will never say “It’s not my job.” 


  1. I will address people respectfully.  Use “please, thank you, sir and ma’am” when appropriate.
  2. I will knock on doors whether open or closed to announce my presence.
  3. I will not share or listen to gossip.
  4. I will not share my personal problems or concerns with patients.
  5. I will remember that every person is an individual.  I will respect others’ values and beliefs, even if different from my own.
  6. I will hold myself accountable to my patients, co-workers, and visitors.


  1. I will be loyal to the hospital and accountable for its’ success.
  2. I will contribute to a positive work environment.
  3. I will value my role as a team member, working toward a common purpose.


  1. I will practice good communication skills.  Good communication is important for patients, visitors and co-workers.  I will ask questions and be informed; I will not assume; I will be an attentive listener.
  2. I will avoid sending confusing and misleading verbal and non-verbal messages.
  3. I will use an appropriate level and tone in my voice.

Telephone Etiquette

  1. I will answer the telephone promptly and courteously.
  2. I will follow proper telephone etiquette – identifying myself and my department.
  3. I will answer phone calls and messages promptly.
  4. I will ask permission from the caller before placing them on hold and then thank them for holding.
  5. When making telephone transfers, I will inform the caller of the name, department and telephone number to where they are being transferred.


In accordance with Federal law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, this institution is prohibited from discriminating on the basis of race, color, national origin, sex, age, disability, and reprisal or retaliation for prior civil rights activity. (Not all prohibited bases apply to all programs.) Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the responsible State or local Agency that administers the program or USDA’s TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information is also available in languages other than English.

To file a complaint alleging discrimination, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at, or at any USDA office or write a letter addressed to USDA and provided in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:  

(a) mail: U.S. Department of Agriculture

Office of the Assistant Secretary for Civil Rights

1400 Independence Avenue, SW

Washington, D.C. 20250-9410;

(b) fax: (202) 690-7442; or  

(c) email:

“This institution is an equal opportunity provider.”