Billing, Insurance and Financial Assistance

Our Billing and Insurance Department is here to help you understand your healthcare costs.

Our staff can help you learn your current account balance, make a payment, set up a payment plan,  and answer general billing questions. You may call one of the numbers below to be assisted or you may visit our financial services offices at the hospital, located in the front lobby on the east end. No appointment is required, but when you arrive, please sign in at the registration kiosk. This will send an alert to our financial office personnel and you will be seen in the order of sign-in requests.

For assistance by phone, call 660-200-7312

Pay Your Hospital and Family Care Clinic Bill Online

For your convenience, we offer secure online credit card processing. Take the link below to make your online payment.

Online Bill Pay

Medicaid and Financial Assistance Applications

Our Patient Accounts Financial Representatives can help you with Medicaid and Financial Assistance applications..

Call for more information: 660-200-7312

Patient Price Transparency

Bates County Memorial Hospital is dedicated to providing patients with an accurate pricing estimate for our services, including both Hospital and BCMH Providers. Our billing representatives are here to help you. When applicable, your estimated insurance allowed amount and out of pocket expenses will also be provided.  To request a price estimate, please contact our Patient Benefit Advisors at 660-200-2370.

COVID-19 Lab Transparency

In accordance with the CARES Act, Bates County Memorial Hospital and Family Care Clinics’ cash price for COVID-19 nasopharyngeal testing is $132.60 (effective March 24, 2020). Your health insurance plan may cover some of this lab cost, depending on your co-pay and deductible. Uninsured patients may be eligible for some of the lab cost and related services cost to be covered under the COVID-19 Uninsured Program which will be processed on your behalf by the financial department at Bates County Memorial Hospital.  Patients, please note that this price is only for the COVID-19 nasopharyngeal test, which is performed at Bates County Memorial Hospital or the Family Care Clinics under a doctor’s order and when the patient is showing symptoms of possible COVID-19 virus.  Other tests and screening may be ordered and provided at the same time of service, which will affect a total bill for this service.  For questions, contact a patient benefits advisor at 660 200-2370.  Bates County Memorial Hospital is providing this service to assist you in determining your out of pocket costs prior to electing to move forward with your procedures.

Current Standard Charges

As of January 1, 2019, the US Department of Health & Human Services and Centers for Medicare & Medicaid Services require hospitals and health systems to post their “current standard charges”.

Current Standard Charges for BCMH

Hospital charges represent the cost of operating a facility with highly trained staff who provide around-the-clock services with state-of-the-art equipment.

For most patients, these listed “charges” do not represent what a hospital is paid and what will be due from a patient. The actual cost to the patient may be greatly reduced, depending on the following:

• Patients covered by commercial insurance receive negotiated rates with hospitals.
• Patients covered by Medicare or Medicaid programs receive hospital reimbursement rates determined by federal and state government.
• Some patients may qualify for financial assistance or uninsured discounts.

Beginning January 1, 2021, the US Department of Health & Services requires hospitals to post a listing of 300 shoppable items along with payer-specific negotiated charge for each item.

300 Shoppable Items with Payer Negotiated Levels

The shoppable all service list is based on information gathered from our claims and insurance payment files. This is not a guarantee of what you will be charged. Your actual charges may vary for many reasons, including the seriousness of your illness.

Bates County Memorial Hospital is dedicated to providing patients with an accurate pricing estimate for our services, including both Hospital and BCMH Providers. When applicable, your estimated insurance allowed amount and out of pocket expenses will also be provided. To request a price estimate, please contact our Patient Benefit Advisors at 660-200-2370.

You may be eligible for financial assistance. You may be evaluated for financial assistance by calling 660-200-7312.

MRFs Prepared by Trustmark for Insurers and Self-Funded Plans