Patient Portal
LOG IN TO YOUR PATIENT PORTAL
Why Sign Up for the Patient Portal?
Our easy-to-use Patient Portal allows you to do the following tasks, and more, anywhere you have an Internet connection.
- Send questions to your Family Care Clinic Provider
- View lab test results ordered by your Family Care Clinic provider
- Request an appointment
- Request medication refills
- View your allergies, vaccinations and health records
- Register for access on your portal to manage medical information and/or billing for your children or as a caregiver for an adult (with a signed waiver)
- Pay your bill and view statements
- Manage your contact information
- Self check-in for appointments (Family Care Clinics only)
- Cancel Appointments
- Update address and insurance information
- Complete health history forms online
Security
When you sign up for the patient portal, you will receive notices to your personal email account when there is important information awaiting you in your Patient Portal account. This portal uses the latest encryption technology to provide secure communication between patients and their health care team. If you choose to use the Patient Portal, your name and email address will be treated with the same care and privacy given to your medical records.
Portal Q&A
Q: How do I sign up for the Patient Portal?
A: Present your ID at any BCMH or Family Care Clinic admissions desk and request a portal invitation to be sent to your email, or a text message to your smartphone.
Q: I have children. Do I need to set up a portal account for each one of them?
A: No. Once you’ve set up a portal account for yourself, contact admissions staff to enable “family member access” to each child’s health information.
Q: I can’t find my test results in the portal.
A: If you do not see your results within the time period your FCC provider mentioned, call our clinic or send a message via the portal asking your provider to send your results to your portal. Only patients who have a Family Care Clinic (FCC) provider as their primary care provider may view lab tests in the BCMH portal. As an FCC patient, you may also view lab tests ordered by a specialist and processed by the BCMH Lab: request admissions staff to send a copy to your FCC provider, and ask your FCC provider to push the results to your portal. Please note that lab tests ordered by any provider or specialist outside of BCMH must be viewed in the portal provided by that provider or specialist.
Q: I am responsible for another adult’s medical bills. Can I see their bills or pay them on the portal?
A: Only if the patient has directed admissions staff to give you billing access to their portal account by signing a Disclosure of Health Information form.
Q: I have made several payments and none are listed.
A: Only payments made on the patient portal will show up under the payment history. For specific payments, contact the hospital billing department for assistance.
Q: How do I view tests performed as a patient at the hospital?
A: Inpatient, Observation and Emergency Department patients may view and download lab test results and documentation for their admission time period by going to their Health Record in the portal. Radiology test results are not available through the portal. The patient portal does not show or allow access to your entire medical record. For more information on obtaining your medical records from BCMH, call 660-200-7130.
Learn More about your medical records at BCMH.
Q: What if I change my mind and don’t want the Patient Portal anymore?
A: Portal accounts can be self-deleted at any time. A BCMH employee can also delete a portal account upon patient request.
Sign Up Today
On your first visit to one of our clinics, you will be asked if you wish to register for the Patient Portal. To get started, you will be asked to provide an email.
Help with Patient Portal
For assistance with your existing Patient Portal account, call 660-200-7063, or talk to any of our registration staff members.