Non-Discrimination Policy
As a recipient of Federal financial assistance, Bates County Memorial Hospital does not exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, color, national origin, age, disability, or sex in admission to, participate in, or receipt of the services and benefits under any of its programs and activities, whether carried out by Bates County Memorial Hospital directly or through a contractor or any other entity with which Bates County Memorial Hospital arranges to carry out its programs and activities.
Persons of Limited English Proficiency
Bates County Memorial Hospital will take reasonable steps to ensure that persons with Limited English Proficiency (LEP) have meaningful access and an equal opportunity to participate in our services, activities, programs and other benefits. The hospital will ensure meaningful communication with LEP patients and their representatives involving their medical conditions, treatment, services and benefits. The hospital will provide for communication of information contained in vital documents, including but not limited to, waivers of rights, consent to treatment forms, financial and insurance benefit forms.
All necessary interpreters, translators, and aids will be provided without cost to the person being served.
For assistance, call 1-660-200-7090 (RTT: 660-464-0303).
Español (Spanish): ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-660-200-7090 (RTT: 1-660-464-0303).
繁體中文 (Chinese): 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1-660-200-7090 (RTT: 1-660-464-0303).
Tiếng Việt (Vietnamese): CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-660-200-7090 (RTT: 1-660-464-0303).
Srpsko-hrvatski (Serbo-Croatian): OBAVJEŠTENJE: Ako govorite srpsko-hrvatski, usluge jezičke pomoći dostupne su vam besplatno. Nazovite 1-660-200-7090 (RTT tekstovyye soobshcheniya v real’nom vremeni: 1-660-464-0303).
Deutsch (German): ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-660-200-7090 (RTT: 1-660-464-0303).
François (French):ATTENTION: Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement. Appelez le 1-660-200-7090 (SMS en temps reel: 1-660-464-0303).
한국어 (Korean):주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-660-200-7090 (RTT: 1-660-464-0303). 실시간 문자 메시지
Русский (Russian): ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-660-200-7090 (у реалном времену: 1-660-464-0303).
Tagalog (Tagalog – Filipino):PAUNAWA: Kung nagsasalitaka ng Tagalog, maaarikanggumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa1-660-200-7090 (RTT Real-time naPag-text: 1-660-464-0303).
Pennsylvanian Dutch: Wann du [Deitsch (Pennsylvania German / Dutch)] schwetzscht, kannscht du mitaus Koschte ebber gricke, ass dihr helft mit die englisch Schprooch. RufselliNummeruff: Call 1-660-200-7090 (RTT: 1-660-464-0303).
Oroomiffa (Oromo): XIYYEEFFANNAA: Afaan dubbattu Oroomiffa, tajaajila gargaarsa afaanii, kanfaltiidhaan ala, ni argama. Bilbilaa 1-660-200-7090 (RTT: 1-660-464-0303).
Português (Portuguese): ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para 1-660-200-7090 (RTT – mensagens de texto em tempo real: 1-660-464-0303).
አማርኛ (Amharic): ማስታወሻ: የሚናገሩት ቋንቋ ኣማርኛ ከሆነ የትርጉም እርዳታ ድርጅቶች፣ በነጻ ሊያግዝዎት ተዘጋጀተዋል፡ ወደ ሚከተለው ቁጥር ይደውሉ 1-660-200-7090 (ቅጽበታዊ ጽሑፍ መላክ: 1-660-464-0303).
العربية (Arabic): ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل
برقم 1-660-200-7090 (رقم هاتف الصم والبكم: 1-660-464-0303).
فارسی (Farsi): توجه: اگر به زبان فارسی گفتگو می کنید، تسهیلات زبانی بصورت رایگان برای شما فراهم می باشد. با 1-660-200-7090
(RTT: 1-660-464-0303) تماس بگیرید.
Translation: ATTENTION: If you speak English, language assistance services, free of charge, are available to you. Call 1-660-200-7090 (RTT: 1-660-464-0303).
This statement is in accordance with the provisions of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, and Regulations of the U.S. Department of Health and Human Services issued pursuant to these statutes at Title 45 Code of Federal Regulations Parts 80, 84, and 91 and section 1557 of the Affordable Care Act.
Persons with Disabilities
Bates County Memorial Hospital will take reasonable steps to ensure that persons with disabilities, including persons who are deaf, hard of hearing, blind, or who have other sensory or manual impairments, have an equal opportunity to participate in our services, activities, programs, and other benefits. The hospital will ensure effective communication with disabled patients and their representatives involving their medical conditions, treatment, services and benefits.
The hospital will provide for communication of information contained in vital documents, including but not limited to, waivers of rights, consent to treatment forms, financial and insurance benefit forms. All necessary auxiliary aids and services will be provided without cost to the person being served.
Visitation
Bates County Memorial Hospital does not restrict, limit, or deny visitation privileges on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity or disability. Bates County Memorial Hospital will ensure all visitors enjoy full and equal visitation privileges consistent with patient preferences and noted exceptions.
Bates County Memorial Hospital may, at their discretion, not allow visitation during specific times; including, but not limited to:
- When it interferes with care of the patient or other patients
- Security or safety concerns for the patient or staff
- During procedures and examinations
If you believe that BCMH has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a complaint with:
Kim Keating, Director of Quality and Risk
615 W. Nursery / PO Box 370, Butler, MO 64730
660-200-7122
Compliance Hotline: 660-200-7124
RTT: 660-464-0303
Fax: 660-200-7137
Email: kkeating@bcmhospital.com
You can file a complaint in person or by mail, fax, or email. If you need help filing a grievance, the BCMH Legal Counsel/Compliance Officer is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Download Notice of Non Discrimination and Assistance Services