Bates County Memorial Hospital Mission, Vision and Values


Mission – Why We Exist

To continuously improve the health of the people of our community.

Vision – What We Want to Be

The provider of choice for quality patient-centered care and health services in the community.

Values – Who We Are

Compassion—Show sincere care and kindness for those we serve.
Accountability—Take responsibility for our actions.
Respect—Treat everyone with dignity.
Excellence—Achieve excellence through innovation, team work and doing our best.
Smile—Always be friendly.

Critical Success Factors – How We Succeed

People—Maintain high-quality workforce.
Service—Improve customer service.
Quality—Improve prevention and health education services and Improve health outcomes.
Financial—Produce financial resources required to support the mission and values.
Growth—Expand access to health services.